It was simple: poor customer service.
They sent someone else’s policy to my spouses email and when they were contacted, said they couldn’t do anything about it. They were not concerned in the least that private information had been sent to the wrong party. Clearly they don’t care enough to retain my business.
So I looked at alternatives and choose Farmers insurance. No I am not getting any benefit from this. In my research it showed that it had better claims resolution than Geico and that will matter if it becomes an issue.
Companies are so silly. It takes so little to keep a customer. Why don’t they care? Because they don’t have to. People stay with abusive companies because they are lazy. Finding an alternative that is better is always better than staying with a company that clearly does give a fig about you.
People complain about the state of the nation, but they also don’t want to do anything to fix it. Part of fixing societies problems is to support companies that care about their employees and customers. Let companies that don’t care and are greedy die their deserved deaths.