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Appreciated for my interpersonal skills (Emotional IQ) and sense of humor. More than 4 million visitors to my website

• Excellent problem solving, decision-making and continuous improvement skills and mindset.

• Broad understanding of infrastructure technologies: Operating Systems: Mac, Windows, Linux, (MCSA 20+ experience), mobility, security tools, network(routers, switches), storage, A/V(Zoom, Skype, Hangouts) with thorough understanding of scalable, highly available, secure and robust virtualization architectures.

• Worked with Web based technologies/IaaS/PaaS/SaaS such as G-suite, Office 365, Box, Onelogin, SSO, JAMF, Duo, DSW, Rackspace, Azure and responsible for SLA’s with 99.99 availability. Comptia Network+, Security+, A+ certs.

• Strong understanding of consumer technology landscape (mobile devices, laptops, tablets, desktops, etc.)

• Supported 1-100,000 clients both locally and as remote users worldwide. SME in multiple topics: Conferencing, Mac/Windows/Mobile Devices Management using MobileIron/Airwatch Workspace One, Group Policy.

• Worked from C-list to all levels with white glove service. Managed: Asset, Change, Client-Server Technologies, Cloud Services, Customer Satisfaction, Disaster Recovery, Laptop/Desktop, Licensing, Mobile Devices, MSP, Patch, System Administration, Out of Band, Security, Vendor, Virtual Machines

• Security focused on legal requirements such as HIPPA, SOX, PCI-DDS. Passed auditing requirements for multiple industries. Encourages best practices and security standards. Automates processes using shell scripting, Powershell, python and automated scripts.

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