Rarely have I had companies call me back when they promise to when there is a problem. Today I was pleasantly surprised when Shoprite did so.
No this isn’t a sponsored post, just surprise and delight when a company does something right and keeps its promise. In the process of moving, I had to order some food but when it got delivered it was missing some items. It seems a regular thing when you have food delivered that some items go missing. I don’t attribute this to malice, just that delivery is an imperfect process.

To get credit for what I was missing I went online and tried to do a refund. It said that the local store might reach out to credit you and wait to be called. I didn’t trust that of course, so I called the store. The employee quickly refunded the missing item. Then the next day I realized I had missed two other items. They cost $1 each so I am not going to waste my time to recover $2. The next day which is today, I missed a call. When I called back the friendly Shoprite employee said that they got notified from the 800 number that I was missing an item, said the item and I explained that I had already been refunded for that. Then I mentioned that I had also missed 2 items and when I told her she gave them to me as store credit. I was surprised and delighted.
This isn’t about the money. Two dollars is not going to break me. It is more than their process worked, and I can trust it in the future. I love it when companies have processes that work. Often as a consumer, it feels like the customer experience is broken. You pay your money and take your chances as they say. It is a reason to buy from them more in the future. Plus I like their awesome selection. Do I still love Costco? Of course. The problem with Costco is that I am just not a big enough eater to save money on those bulk items. I will still buy from them, but not my primary grocery store.
That two dollars resulted in this article, and way bigger benefit to Shoprite. Good for them.