On Amazon I have talked before how you can’t trust the reviews. If you see a negative solar review believe it more than the positive ones.
In searching for a new solar generator I listed some of the options that I am considering. What I didn’t share is that I have learned that there are signs when solar reviews or any reviews are being manipulated.
One of those signs is that the negative reviews mention poor customer service. It has been my experience that companies only respond when they are publicly called out, and in that point they have already lost me. I have written about companies in the past and published a negative review, something that I don’t like to do. I have shared it with the company and then I was usually reached out to. I told them that I wasn’t interested in in a solution I just wanted them to know the cost of bad customer service.
One of my coworkers once told me that he had problems with his car and the salesman told him that they fixed those problems in the new version of his car. He believed him and told me that it was the worst mistake he ever did. He said that if someone lies to you once they will lie to you again.
I am talking in general here since I don’t wish to name names. Poor companies teach their customers to use other companies. We should learn from other peoples negative experiences that those are going to be our own experiences.
If your better judgement says “I might have a problem with this company.” believe it. If you hear poor quality from other people, believe it. If the price seems too good to be true, then believe you are not getting quality. Nothing is free, and often things are less than they seem.