Second Wednesday of the month is great for IT people

The Second Wednesday of the month is great for IT people. Why? It shows the people we work for that we can solve problems, and that Microsoft solutions always need to have band-aids applied.

The reason why this is that the second Tuesday of each month new updates are pushed out to computers. People upgrade their computers, and they restart their computers, and then the next day there are issues. It is clockwork precision. You expect heavy and busy Mondays and patch Tuesdays as they are called.

windows_8_vs_windows_7Sometimes the issues are known and the workarounds need new workarounds. I am convinced that it is Microsoft just trying to force people to the newest junk they are selling. Yes Windows 7 is better than XP, but they still have plenty of issues and plenty of old problems still linger.

For example, many people have problems getting devices recognized that should never been an issue. When someone buys a keyboard, mouse or so on, it should just work like it does with the Mac. This is still a problem for plug and play. Installing drivers should only be because of additional functionality, not to get basic functionality.

Wednesday morning I always expect to see a pattern in support requests. So when two people have an issue, it probably signifies a bigger problem and then the fix gets communicated out to the team if it hasn’t already. Fixes that potentially apply to more than one person should always been communicated with a tech team, so that we can learn from others experience and provider a cheaper resolution the second time it is encountered.

What I have seen is that many Wednesday issues are because of Internet Explorer. Even with the newest versions, its tight integration into the OS causes no end of issues for websites. It is sad that third parties do a better job with Internet Browsers than Microsoft can. I was sad to see Netscape die. I always thought it was better than IE. I use Firefox now, after using Chrome for a long time. I mentioned in an earlier post why I stopped using Google products and I am very happy for that decision. Firefox now works better than Chrome as I said in an earlier post.

Anyway, I hope today the patches of yesterday didn’t affect you. Good luck Microsoft users!

Check your iPhone for suggested contacts

Strangely when I was typing an email today a contact for a company I worked for years ago came up. I had deleted those contacts, so there is no reason why they should have shown up. I verified that the contacts were deleted by going to http://icloud.com and they were not in my account. So where did they come from?

I don’t sync my phone to my device. Even if I did, I have reinstalled my computer and never use iTunes. I used to love iTunes but it got too complicated and the interface was just terrible. It was more confusing to use with each version and not worth it for anything.

iphone-education-application1I have to think that because the device was the same as what I had been using when I worked at that company, it had a cache on the device. Yet I remember deleting those cached contacts after I no longer worked for that company. I guess the next time I work for a new company I will just delete everything on my phone and that will solve the problem. I could erase everything on the phone now and that should solve the problem as well. I just might do that since it is a quick way to solve the issue.

The other part of this is that as far as data security goes, this is a terrible thing. Those email contacts were private to that company and they should never have gotten into this position. Even if your phone is wiped, it shouldn’t copy Exchange contacts into your iCloud contacts. Apple should be smart enough to ask the user “Do you want to synchronize your work contacts to your personal account?” That would trigger people to say “no” and prevent this from occurring. Why put your core customers in this position?

Update: Wiping the phone does not fix the issue. I deleted them manually from the pop up in the mail program. I have done this before so if the issue occurs tomorrow I will call Apple and update this article.

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