Stories from my Past: Did you try rebooting it?

Most people who work in an office know the tired refrain from IT people: Did you reboot it? It is really amazing how often that advice works. I will share an example.

I had someone call in for help once and he said his computer couldn’t print. Ok that is a problem. He also shares that his neighbors computers can’t print either. Now it becomes a device or network issue, not a local computer problem. As he is talking I try to find out more details. It used to work on Thursday but it doesn’t work anymore. The printer was just installed a few weeks ago, so he thinks perhaps that has something to do with it. It doesn’t print anything so it’s not application or computer specific. I ask when the last time it was turned off and turned on. He pauses and thinks about it. He says “I didn’t know you had to restart it.” I said just humor me and let’s try restarting it.

So he restarts the printer. It takes a long time to restart which is typical because it is a huge multifunction business copier, scanner, printer machine. Which is probably why it doesn’t get restarted. Then he tries on the first computer to print. Success! He tries on the second. Success! He concludes that it must have needed to be restarted.

I ask him if he got the email I sent with 5 tips to keep computers working efficiently. He said he was out a few days last week. In that email I shared that things should be restarted when they have an issue. Its cheap, easy and might save a phone call to technical support. He promised to read it.

When you deal with computers sometimes the issue is very complex and requires a great deal of understanding to fix. Most of the time it just takes common sense, and a good troubleshooting methodology. As one of my former bosses said when he was hiring me “Can you do the job, it’s not rocket science.” Was that an insult or compliment?

Book Review: Bait and Switch: The (Futile) Pursuit

Book Review: Bait and Switch: The (Futile) Pursuit

Bait and Switch: The (Futile) Pursuit of the American Dream: Barbara Ehrenreich: 9780805081244: Amazon.com: Books. Avoid. Where should I start? Problems: arrogance, ignorance, ego, thinly veiled attacks, anger, disrespect, immaturity, laziness.

I don’t know what is worse. That a publisher paid her for this, or that she thought people would want to read this trash. This should never have made it past the editor’s desk. I want to know what drugs the editor was on to think his boring, waste of time book was worth reading. Do publishers think that the American public is so stupid that they would buy a book like this? This book was given to me at a thrift store for buying other books, but I will never buy anything from this author.