Sophos works when I’m not making things easier for everyone. It is really fun to set up systems that work properly even when you aren’t there to watch them. If you have the patience, you can find software that you can program to fit the needs of your clients.
I am sharing this because I get email notifications from Sophos warning me that there is a virus on a computer. This isn’t unusual, many software packages offer this feature. What is great, is that I can log into a webpage, take a look at the details and then clean the virus remotely. I did that the last time it told me, sent an email to the person whose computer it was, and asked them to reboot to finish the process. I could have rebooted the computer myself, but I like to give people a chance to save whatever they might be working on.
That is really neat and such a time saver. In the past the endpoint protection systems would have required connecting to a vpn, then connecting to the computer on a private network, and then doing some stuff that was more time-consuming. I took care of the problem in 15 minutes start to finish. Even if the user hadn’t rebooted, the threat was neutralized and I could have finished the next business day.
I think the value of an employee isn’t just what they do during the time they work, but that they standardize and find ways to make things more efficient. I have seen that many people do the work during the day, but after hours they are out of reach. This isn’t what is needed. I am not arguing IT people should be available 24/7. I am saying that you have to plan for things going wrong, and engineer systems to find the way of dealing with that when it does go wrong.
Doing what you are told is easy, doing what no one else thinks of shows a professional.