Verizon customer service doesn’t have your best interests at heart

I called Verizon customer service to get more data on my iPhone since I was moving and needed more data. I spoke to a customer service person who suggested that instead of getting 1 GB of data for $10 it would be a better value to get 3 GB of data for $20. Great, even better. So I agree to that and a few days later I find myself needing more data.

I look into my online webpage that shows how data is used and I explore the different plans that are available to me. Turns out there is a plan that has far more data and even cheaper. For almost twice the amount of data I pay $40 less than the plan I was on! That customer service person had to see and know about that plan but instead of telling me about it, suggested a more expensive option.

I understand it is the salespersons job to sell, but it is also customer service and I should have been told the option at the start. Now I have learned not to call customer service to change your plan but instead investigate all the plans available and then make your choice on the webpage. Companies often say how “customer focused” their customer service is, but it is clear it is just window dressing as a way to charge the average joe more money. Now I have to find a better option than Verizon. Any suggestions?

Avoid Sucuri because of deception

Source: Sucuri Security Uses Bad Data to Try to Scare People into Using Their Service | White Fir Design Blog

The more I learn about this company the less professional they seem.

I used their free online security scanner to check my site because there was a recent WordPress infection that was rapidly infecting sites. The Sucuri scanner said that I had a problem with one post that referenced a photo that was hosted in a Russian Domain. Simply because the photo was hosted in Russia, it was flagged.

The warning was over the top. Rather than go into detail about what it found and why it was a problem, it simply said suspect domain. A domain that hosts a photo is not guilty. There has to be more than that. So I researched if “false positives” were a problem with Sucuri and unfortunately it is. This company seems to not only try to scare people with hacker tactics, but also cause problems with legitimate businesses. Rather than helping people understand and avoid future problems, they seem to prefer to profit from people’s fear and try to get them to sign up to monthly charges for poor service.

I sent in an email to them pointing out that a photo being hosted in Russia doesn’t make it a security problem. As I read other people’s experiences of this company and even their own blog, they didn’t come across as professionals. Take this for example:

Oh my!! Yes, an every day realization that we have come to live with.

And at first glance you might agree, but as in most cases all things are not always so clear superficially. So you can certainly empathize with this knee jerk reaction, fortunately we’re going to help provide some context and what to do.

Condescending and arrogant. It doesn’t matter if you know more, if you come across as a jerk, you aren’t going to help people you are going to turn them against you. More importantly, sarcasm doesn’t help people accept the facts that you might have. If you have facts then just state them. Don’t try to analyze or offer psychological analysis for something you are not qualified for. Often knee jerk or intuition is correct, and if your intuition says to stay away from someone who strikes you as a jerk, you are probably right there as well.

Avoid this company and your life will be better.