Does your mail or Internet stop on your iPhone?

Does your mail or Internet stop on your iPhone? Well it happened to a coworker and this is what I did.

She called me and said that her mail stopped the day before and needed it to work. I looked at her account and her account was working and not locked out. This is a common problem when things don’t work. Then I did a series of tests of her account since we were migrating to Office 365. I spoke my coworker who was doing the Migration and he said that it shouldn’t affect her.

So then that left me puzzled. If we weren’t having a system problem, then the problem must be on her end. I had her do the reset > reset network settings under general in system. That didn’t fix it. I had her delete the email account and then try to reset it up but it would not verify her password and details. She had the right information and I reset her password. I was sure this wasn’t a system problem.

So that left her device. In a last-ditch attempt I explained how to do a hard reset of her iPhone and asked her to call me back and test email. She called me back and said that worked.

She was thrilled everything was working fine. I was pleased as well. I expressed to her that if that didn’t work then taking her phone to an Apple store would be the fastest way to resolve the problem. Since I knew Apple/iOS better than anyone else at work there wasn’t anyone who had greater experience at the company than I.

Sometimes I am convinced that the problem isn’t a system problem and have asked users to go to the Apple store when they have a personal device. That has worked great when one user had a problem with his iPad not starting, and I knew it was a failure of the hardware.

The Inner Light – ST-TNG

One of the most touching episodes of Star Trek The Next Generation is called “The Inner Light”. I have written about it before, but the idea of living a life in a dream is such a compelling vision.

I have shared that I have had meaningful dreams before. Dreams teach. They have taught me many things. The entire point of writing this is to share a dream that I had that might be of interest to you.

I dreamt I was in a shop full of mirrors. However when I looked in the mirror I could only see from my waist upwards. The bottom part of my body didn’t exist. I puzzled about this and asked the employee in the store why I couldn’t see the bottom part of my body. She said “You know why you can’t see it.” I couldn’t think of a reason. I woke up and thought about what this dream might mean.

I talked to my mentor about it and she suggested that it was part of myself that I was ignoring. I agreed with her assessment. Sometimes the meaning in dreams is literal and honest, and other times you have to consider the metaphor it is using. Eventually the answer does appear.

It helped me that I did lucid dreaming for a while where I would be aware I was in a dream and act consciously. Randomly I realize it is a dream and have fun. It is really more helpful however to allow part of yourself speak to yourself so I try to listen to what part of me is saying.

Yes it might sound strange to read this, but it really is helpful. Its ok if you don’t believe in what I described. Sometimes in life you just have to try things and not be convinced if they are true or will work or not. I think life is about trying different things and seeing what works for you.

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