If you have a business iPad go directly to Apple when there is a problem.
I recently helped a gentleman whose iPad would not turn on at all. Doing the regular troubleshooting steps did not fix it. I believed the iPad had just died. However since it was purchased from Verizon Wireless, normally the vendor you purchase from wants to deal with the issue.
I called Verizon Wireless and guess what they said? They said they would send a box and that box would be sent in to Apple! I said why not just go to an Apple retail store (i.e. Genius bar). They said I could do that. The problem is that because the iPad was associated with a user, Apple has been funny in the past requiring the Apple ID user to be the one who handles the issue. So I asked the user if he wanted the fastest service if he didn’t mind going to the Genius bar and he was open to it.
He told me that he dropped it off at the Apple store, had lunch and on the way out of his lunch he was texted that the new iPad was ready. They didn’t install the new programs or copy his data, but they nicely exchanged the SIM card and activated it. So that was nice. He came back and now I have reinstalled his software and he is back in business.
I had considered calling Apple first but when I had done that in the past, sometimes the Apple staff has said that they prefer the original seller to run it through their system first. I think calling Verizon was still helpful because if the Apple replacement doesn’t work it is documented that there is a problem. It always helps there is documentation when there is an issue.
So if you have a business iPad/iPhone and it breaks, save yourself some grief. Go directly to Apple and don’t bother trying to get Verizon to take responsibility.