One day Internet security will be automatic

According to research being done now one day Internet security will be automatic.

According to the article above, this software is able to detect flaws in security and automatically fix them. This would be wonderful. There are so many software vulnerabilities that make it very difficult for security to protect against them.

Computer security is a fascinating topic isn’t it? The deeper you learn about it, the more you find out all of the ways that it can be compromised. Software is getting extremely clever about finding ways to exploit vulnerabilities.

One day Internet security will be automaticFor example, many IT people like Linux/Unix because it is free for the most part, and is more secure than Windows. Yet in the past few years, many new kinds of Linux malware and security problems have occurred. Problems on the Mac platform have occurred as well, but less common than the two others. All of this shows that current security methods are far from adequate.

I think that in the future, security will be as important a selling point to organizations as features. You might have heard of the high-profile attacks against hospitals using ransomeware. It is software designed to hold your files encrypted so they can’t be used, and then when you pay them, they will decrypt them and make them usable to you. This has happened against an increasing number of hospitals. I have worked for hospitals before and for the most part, their security is tight. If this can happen in highly controlled environments, imagine what the average company is like.

One of the things that has impressed me, is that no matter who I have helped, there is always a need for security to go further. For example, some companies who are concerned about data being stolen still allow USB drives to be used. I find this most puzzling. Why make it easy for people to steal data? The technical things that can be done are important, but equally important is that the employees understand and follow security procedures. This means that there needs to be support for security at an executive level for effective security.

One of the rewarding parts of doing IT support is that you can see the change in organizations when you find cost-effective and efficient ways to work. It is always fun to see people able to do their job better than before you started to work with them. I think the knee jerk reaction to security always making things less usable is a myth that is no longer true. For example, companies who have a Palo Alto device have a fantastic degree of security, the average employee never knows the difference. It is remarkable how many security related things I was able to fix when I managed the Palo Alto device. If a company wants to quickly upgrade its security, replace your firewall with a PA and you will be amazed at what you can discover and improve.

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StumbleUpon doesn’t know how to treat customers

I have talked before how I sometimes randomly surf on StumbleUpon. I have found some interesting things, but for the 95% majority of my time it is a waste of time.

Yesterday because I am a heavy StumbleUpon user, they asked if I wanted to try their new design. Sure I am up for that. I tried it out and didn’t like it, and so I tried to give them some feedback. I clicked on something that looked like it would let me give feedback, but it send me to their “community” site. Lots of vendors have community sites so that they can try to avoid having real phone support. I did a search on their site for “feedback” but nothing came up. I randomly tried other words that I thought might allow me to give feedback and I found a link to a URL stumbleupon.com/feedback. I was thrilled! Now I can give my feedback. Unfortunately when I clicked on that link it said that the page did not exist.

StumbleUpon doesn't know how to treat customersThis isn’t the first time that StumbleUpon has been disappointing. I had a problem before with pages that had malware that weren’t caught by them, and I spoke to someone from their support. While he was a nice guy, their idea of technical support was inadequate. Rather than admit there is a problem, he tried to shift the blame. As a company if a customer brings something to your attention, you should thank them and not try to make excuses even if you don’t believe it is totally your fault.

So to keep this article positive, it is good that StumbleUpon is trying new things. I appreciated the fact that their new design brings up the pages faster. On the current design, when you click on the Stumble button it can sometimes take several seconds for the button to register and start loading the website. That is something that made me use StumbleUpon rarely, since I am not going to wait for bad programming. It is also good that the reports of their demise aren’t true. Even though they have issues, they are still out there trying to cultivate good content. I hope that one day they will introduce artificial intelligence to help sort the web into more useful categories.

Don’t waste a customers time, and don’t have broken links on your website.

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