It has been a long time decision, but today I said goodbye to Google and deleted my account with them. I no longer have a Gmail address, or any of the other older services I use to use. Why did I do this? For the reasons I list below.
Privacy. Google just wouldn’t stop being creepy with peaking in and letting me know it was looking at me. I don’t need any company to scan every word of every email I ever send. It doesn’t matter that it is free, your privacy is worth something. I switched to Fastmail a week ago and it has been a pleasure to use. No ugly interface, no spam, and a very nice threaded interface with long email chains. Google has not grown past being an advertising company.
Performance. Gmail was down several times in the past few years in comparison to services like Rackspace that were never down. When a lesser funded company does something better and more reliable than a bigger company, you have to ask yourself why? Because for Rackspace they need the revenue, while Google doesn’t get money from its services. If you don’t get money from services, then there is no motivation to have a good product.
Quality. I said before that Gmail but all of google services are ugly. Plus they keep changing the interface and so you spend time learning where things are. This is not worth it to me. The fact is that time is money and you can’t waste your time and not feel frustrated by it. I never liked the fact that google had poor service for Gmail, and when customers had problems they basically had no one to turn to. I had several customers who were hacked in their Gmail so to me, this is no longer a quality solution. Even with dual authentication they got hacked, so they had to go to application level passwords. At that point its time to change to another provider since Gmail clearly doesn’t have it anymore.
iOS support. Gmail had an iOS app that crashed on me many times, and was a battery hog. Since I am not using it anymore my battery life has increased. When a company only has to do things “good enough” then it is wasting everyone’s time by “competing”.
I will not be using any Google services, and with my use of AdBlock I won’t be supporting them anymore in any way. I am also going to test Safari/Firefox and compare them against google for performance, quality and use. It’s clear that Google now goes on my list of Brands to avoid.
I have been fortunate to have email for a long time. Since the late 90’s in fact. I thought it might be interesting to compare my email providers since I have just recently switched to a new email provider.
Pine. This was a client I used during school that was just text and very ugly. However it was so cool because you could have friendships with people all around the world! I had many friendships with people all over the world, but unfortunately in those days email wasn’t very reliable so I lost track of them. Well it was a nice start to being international.
Netscape email. Netscape was so beautiful compared to what Pine looked like. It had some neat features and was so easy to use. I spent years with Netscape.
Eudora/Quarterdeck/Outlook Express. It’s true for those nerds out there that Quarterdeck was a chat client, but what a chat client it was! It was amazing in its time. Quarterdeck made some amazing software in the day. Eudora was cool and Outlook Express was awful. I was so glad to move to the next big thing.
iTools then .Mac mail. These were apples failed attempts at email. This was later replaced by iCloud which was still a failure. I tried all of these services and stayed with them way past the point I should have. I kept hoping and Apple kept promising it would get better. It never did. Everything that could go wrong did with these services. Lost email, slowness, crashes, so on. I will never use any Mac email service again based on my experience for these 5 years.
Web email like yahoo/gmail/other smaller providers. This was interesting but ultimately unsatisfying. Gmail always had irritating ads, and the loss of privacy just wasn’t worth it being free. My last email provider was Gmail, but I have grown tired of their privacy attitude and their sense of “don’t be evil” just isn’t factually true anymore. I am in the process of deleting my google account and never plan on doing business with them again.
Exchange providers from Rackspace/Inmotion/other web hosting companies. Rackspace was fantastic and incredible for email. Even when gmail when down, Rackspace kept on working. They were the only ones with a true 100% uptime that I experienced with email. Inmotion also had great email but I didn’t use it very much since I was using gmail when I was a customer. Other web hosting companies aren’t worth mentioning since their reliability was unremarkable or bad.
For testing purposes I tried Zoho, Protonmail, GMX and a bunch of other smaller providers. To me, they all had critical flaws. Zoho is ugly and its interface is overwhelming. I couldn’t suggest it to the average person. Protonmail had great privacy but it was ugly and overly complicated and not going to be worth its limitations which are currently 500 message limit a month for free. GMX was interesting, but ugly and I didn’t like the price structure.
Using email from whatever client I was working for. Most clients want me on their email system so that I am easy to get ahold of for them. Often when you help people on projects they may want to send you a large file and being on their email system means that can send you incredibly large attachments and not worry about most email providers 10MB limit. So in this way I tried out many different exchange environments in companies and was mostly unimpressed. Most exchange environments tended to have performance issues especially on Monday morning, or mornings while people worked. I would not put my personal email on a clients system, so this wasn’t a good choice for me for personal use.
Setting up a mail server and running it myself. No way. I am not that interested in email that I would take on this huge task for one person. In addition it doesn’t make financial sense in that I will never be an exchange only administrator and don’t want to commit my time to mastering this software. I have been an exchange administrator in the past, but it was one duty among many others and not my sole responsibility.
Using an email address built into a social platform like Facebook. I am never going to join Facebook, so I wouldn’t do that just for email. LinkedIn can sync your email provider to their service, and then you send from LinkedIn via your outside email provider. This isn’t any good to me. They should have a native built-in email service that doesn’t require an outside email provider. Although I am not sure that I trust them with my personal information.
So what did I end up choosing? FastMail. It had an iOS client, it was $10 a year for the basic version-I am a light email user, it is beautifully done, it has features without being overwhelming, and it is most like Gmail for people who don’t like Gmail. I can feel good about recommending this to a non-technical person, and assist them if they can’t handle it. It was easy to import my information from gmail, and has some nice tools to import contacts, emails, calendars from many programs. They are not paying me, but so far it seems the best Gmail alternative.