Tag: iCal

Stories from my Past: Listen and lets try again.

I understand that non technical people can get confused with computer things. Sometimes the simplest things can cause problems.

Passwords are the bane of everyone. It doesn’t matter if you do technology for a living, you struggle with them. I struggle with them everyday and experts say they don’t make us safer. Still, they are a requirement almost everywhere so you have to deal with them.

People often forget their password at work and most companies have policies that force people to change their passwords as well. Because of this, most people tend to forget or need help with their passwords at work. Many people struggle with the often inconsistent requirements between all the different passwords they have. So they come up with different passwords that are compatible with the systems they have to access.

It is a common thing everyday for someone to call in and say they need their password reset or their account unlocked. Most computer accounts will lock if you put in the wrong password more than 3 times. Such is life right? Some companies have systems that allow people to unlock their password if they answer some basic challenge questions correctly. Even with these systems, there are problems with people locking their accounts.

So you accept this working in IT. Many times your job is a glorified password assistant. Today I helped someone who got frustrated with her password and didn’t want to listen to me. I offered to help make a password but she tried again and again and it wouldn’t accept the password. This is a common issue for people. They tend to try to retype the exact same password they had before.

So I worked with her for a half hour and spoke to her boss about the problem. I showed her boss it was working once she finally listened to me. Her boss explained that she gets frustrated easily and thats why it took so long to work on this issue.

Having difficulty with simple things doesn’t make you stupid. It just means its a skill to develop. Having patience with people is a worthwhile skill to develop as well.

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Opportunity isn’t enough

Opportunity isn’t enough. Justice and fairness requires a level playing field for everyone.

Why am I talking about this? I read that the language of the new health care act talks about “opportunity”. Meanwhile a new independent study confirms today that 14 million people will go without healthcare, and even more in the future. This is not a better system.

I am not arguing for the ACA or for the new health care act. I am arguing that when we use language that promises opportunity, it isn’t enough for fairness.

Isn’t it strange that America is known as the land of opportunity? What does opportunity mean? Does it just mean that if you are wealthy enough you can become president? Or rather does it mean that no matter what your economic level, you have a chance at a life of improvement and growth?

Opportunity is the threshold but what is required is the Universal Declaration of Human rights. Article 25 states:

(1) Everyone has the right to a standard of living adequate for the health and well-being of himself and of his family, including food, clothing, housing and medical care and necessary social services, and the right to security in the event of unemployment, sickness, disability, widowhood, old age or other lack of livelihood in circumstances beyond his control.

The United States was once the forefront of individual rights and responsibilities. What has happened to us as a nation? Why are we giving up that great and awesome goal of equality and equal treatment under the law? Is any political party really worth allegiance when the result is that so many will suffer and die?

Yes, I know to many people life is a something where some people win and some people die. If we start down that road, how quickly we become the “dead weight” in that kind of thinking.

The opportunity for health care and human rights is not enough. It has to be a guarantee or it is meaningless.

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