Rackspace support is great

I agree with this post by Chris Borgan. I worked at a company that used Rackspace for hosting and they were excellent. I called them multiple times a day with email issues for my customers and they always resolved the issue. I would use them again if I get to that level of popularity. Unfortunately it is only cost that keeps me away from them. Great value for business, not so much for individuals who may not see much profit from their websites.