Making mistakes is ok

I made a mistake, but making mistakes is ok.

I forgot to bring my key card for work and had to ask to borrow a temporary one. I was really upset about it at first, but then I mellowed and saw the humor in the situation.

It was the first time that I had made this mistake in the year I had worked there. My coworkers were happy to hear that I had forgotten it since everyone else had forgotten theirs at some point in the past. It showed that I was human, and that I made the same mistakes as everyone else.

On another level it reminded me that the drive to be perfect was still around. It gave me a reason to relax and enjoy life rather then be tense. Many times in life we think that something is terrible, but the truth is that life is better than what we think it is.

Of course we always want to do the best we can in life, but at some level we also have to be realistic. We can’t always be at the top, and its ok to sometimes be at the middle or bottom. In fact it makes life more interesting when you have a different point of view and experiences.

Our ego and pride often make us feel embarrassed when we make mistakes. They tell us that other people won’t respect or value us when we do something stupid. The truth is that the best people don’t judge us by our mistakes. They are kind and forgiving and look at the best of us rather than a temporary weakness or mistake.

The other thing I learned is that when you feel hard on yourself there are always others who don’t view you in the same way. I was feeling bad for making this mistake but others saw it in a positive light and enjoyed and laughed at it. Laughter is so helpful, especially when we take ourselves too seriously.

Playing favorites with IT people

It is funny how people like playing favorites with IT people.

I have worked at many companies where I am the new hire. People are used to a certain IT person and so they reach out to that person every-time for help. The problem is, that person is often not available.

They might call the persons phone but that person is helping someone else. So their phone rings while other people are not working on something as urgent. Also it happens that people call the main number and say they are looking for someone and when I offer to help they say they prefer someone else.

Does this mean that I am a terrible IT person and people don’t like me? Not at all. I fix those issues for others who do not care. When I say that I can help them they don’t seem to care. Which is fine with me if they want to wait to get their issue fixed.

The manager of course is aware of this behavior and finds it silly. His attitude is that everyone should be open to whoever is available to help them. Conversely there are some people who prefer me over this other gentleman, and they specifically call for me and ask for me. The other people in the department can help them as well.

All of this is to say that companies that have ticketing systems do so for a good reason. Often IT peoples priorities change due to emergencies and having a ticket or written statement is easier than an email where critical information is often left out. A ticket and a willingness to allow new people to try to solve your issue will get it solved the quickest.

One other interesting thing about this other IT technician and myself. He knows things that I don’t know, and I know things that he doesn’t know. Often with things that we don’t know how to fix we can ask the other person to take a look at it and we always seem to fix the others issues. Critically we can learn from each other when others allow us the opportunity.

Playing favorites with IT people doesn’t make sense for any reason.

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