Inappropriate web hosting hurts company

I worked at a company that had an outside Public relations firm. They handled all of the press releases and also managed their online presence. They helped create a website and so on. This was good at first, but as the company grew, it had nothing but problems.

Inappropriate web hosting hurts companyThe problems were caused by a marketing company that didn’t partner with a knowledgeable and focused web host, but with developers who were not associated with a real hosting company. They tried to cut corners and save money by not using a real web hosting company and there were no end to problems. The focus of this article is to point out the signs of a hosting company that isn’t capable of handling the challenges of normal company requests.

Signs of Inappropriate Web Hosting Company

  1. Excuses with no answers. There were always problems and no answers. For example, a hacker broke into a little viewed website and defaced it. The advertising company said there was nothing they could do. That was just incompetence and laziness. Since the company still had DNS and domain control I simply gave it a private IP address and the website would never resolve. Fixed in a few minutes.
  2. Slow time to respond. The developers (amateur web hosting) said that they would need 4 hours to respond to a request to investigate it. They didn’t have a SLA or promise to fix any problem in any time frame. For any company their web presence is their identity. For such a slow response that is unacceptable. Some problems are complex and not easily solved like a fiber cut, but little things should not take a 4 hour minimum.
  3. Ignorant about web hosting. If I talk to their support and know more than their support guys I change web hosting companies. There should never be a time where you need to explain something about how the web works to technical support. For example, this company didn’t offer FTP access to their site which was very silly and customer hostile.
  4. Not offering standard web features of hosting, or is incompatible with standard features. This is the reason I moved from GoDaddy because everything I tried to do with WordPress wasn’t compatible with them. This company didn’t offer FTP access so you couldn’t troubleshoot or fix things that needed to be done.
  5. Blame a knowledgeable technical person. This company blamed me for creating problems when the problems existed before I tried to fix them. They ran out of space, and so the customer wasn’t able to upload anything. I discovered it was out of space and the company was surprised. If you aren’t monitoring the hosting account, what are we paying you for? This would have been monitored and a warning sent out or some kind of WordPress feedback you were getting close to your limit like normal web hosting.

Well I could go on and on, but I think you get the idea. The idea is to help the customer, and this company was doing the opposite of that. They were hurting the customer with their ignorance and lack of knowledge. I won’t name the company because it will give them more advertising, but I will make sure that no one ever does business with them again that I am involved with. Business should make life easier, and if they aren’t experts, they need to be humble enough to admit it and tell people where to get the best service.

Related Post

DC Online and Crossplay

I have mentioned before that I enjoy playing DC Online an MMO game. Recently they introduced a feature called Crossplay. The goal is that the former separate playing environments for the PS3, the PS4, and the PC are now able to play with each other. This is a good step, but disappointing in practice.

DC Online and CrossplaySo now that the other players can play in the same world, there are tons more people available to play. The downside is that you can’t port your character to those other platforms. I downloaded and installed the heavy 20GB game and when I realized I couldn’t play my PS4 character I deleted it.

For some like myself, their character represents years of work. It is not something that we want to do again. I know that many people have multiple characters but this is more dedication than I want. I only want to do it once. People grow attached to their characters, and for them to be limited to a system seems very short-sighted. The FAQ said there are business reasons for this decision as well as technical ones. I’m sure there are. However I don’t think that it is impossible to overcome this problem if they put their mind to it.

I don’t think it will be done however. The point of sharing this is that Daybreak is still a business, and they are trying to pump every dime out of the players they can. We have seen that games fail when they force DLC in place of regular good content. I think the membership is a fine option, and at $120 a year it is a fair deal. I don’t mind paying a small fee per month to play when there is new content every month. It does seem at times that the developers seem more focused on the damage players, rather than the support players like Controllers and Healers which I am.

I’m sure the Tanks/DSP’s would say that the game favors the C&H so perhaps it’s whatever side of the road you are on. This is my first MMO and I like that for the most part it makes sense. What doesn’t make sense is the constant re-balancing of powers. It seems every month that they make some characters stronger and some weaker. It is inherent in the powers that some have weaknesses against others. I think they are trying to make things fair, but at what cost? It doesn’t become realistic then.

It seems to me very unrealistic that minor characters such as Robin or Nightwing can stand head to head with people like Superman or Black Adam. In the game this is explained by the powers from the future, but it really destroys the history of the character and what we know of them. If I was a developer I would reset the powers to what they were historically and change it into another setting. Or better yet, I would let the users branch out what environment they wanted based on what universe they wanted. Perhaps this is in the future, but it should be possible and available now. Get to work developers. Your customers are getting bored with this setting.

Related Post