The average Android smartphone user isn’t like an iPhone user

The average Android smartphone user isn’t like an iPhone user. Coworkers are often surprised by how often their choices do make a difference, and a recent customer learned that lesson.

She wanted to scan documents with a scanner, but since the company didn’t have any personal scanners I suggested that we could download a smartphone app to scan. She didn’t have an iPhone but her own personal Android phone. I asked her if she wanted me to help find an Android app and she said no. She said she hadn’t had a good experience with Android apps.

She isn’t alone in this opinion of Android. Almost every person who has had problems with their android asked for help and they had problems using Android applications. I have noticed that most people who have android are people who get them for free, or almost free and really want an iPhone or saving up for one. I have had conversations with other IT people who talk about the superiority of Android in a technical sense, and perhaps in some ways that is true. They do have newer hardware than iPhones at times, and iPhone clearly needs the competition.

The average Android smartphone user isn't like an iPhone userThe bottom line for people however is how usable it is. Developers for both Android and iPhone seem to prefer iPhone apps for a variety of reasons. In order of preference it seems to be that iPhone users spend more money on apps, easier to develop for iPhone, and less piracy. Many android people jailbreak their device and get apps for free. So security wise, having android in a company makes for a more difficult security posture. I have only seen companies who used to use Blueberry, and then transition to iPhone. It has been remarkable to see this transition.

The average Android user is more of a techie, more young, less rich, and more willing to support the phone themselves. The average iPhone user is more the common man, different ages, working for a company or rich, and less willing to support their phone themselves.

Inappropriate web hosting hurts company

I worked at a company that had an outside Public relations firm. They handled all of the press releases and also managed their online presence. They helped create a website and so on. This was good at first, but as the company grew, it had nothing but problems.

Inappropriate web hosting hurts companyThe problems were caused by a marketing company that didn’t partner with a knowledgeable and focused web host, but with developers who were not associated with a real hosting company. They tried to cut corners and save money by not using a real web hosting company and there were no end to problems. The focus of this article is to point out the signs of a hosting company that isn’t capable of handling the challenges of normal company requests.

Signs of Inappropriate Web Hosting Company

  1. Excuses with no answers. There were always problems and no answers. For example, a hacker broke into a little viewed website and defaced it. The advertising company said there was nothing they could do. That was just incompetence and laziness. Since the company still had DNS and domain control I simply gave it a private IP address and the website would never resolve. Fixed in a few minutes.
  2. Slow time to respond. The developers (amateur web hosting) said that they would need 4 hours to respond to a request to investigate it. They didn’t have a SLA or promise to fix any problem in any time frame. For any company their web presence is their identity. For such a slow response that is unacceptable. Some problems are complex and not easily solved like a fiber cut, but little things should not take a 4 hour minimum.
  3. Ignorant about web hosting. If I talk to their support and know more than their support guys I change web hosting companies. There should never be a time where you need to explain something about how the web works to technical support. For example, this company didn’t offer FTP access to their site which was very silly and customer hostile.
  4. Not offering standard web features of hosting, or is incompatible with standard features. This is the reason I moved from GoDaddy because everything I tried to do with WordPress wasn’t compatible with them. This company didn’t offer FTP access so you couldn’t troubleshoot or fix things that needed to be done.
  5. Blame a knowledgeable technical person. This company blamed me for creating problems when the problems existed before I tried to fix them. They ran out of space, and so the customer wasn’t able to upload anything. I discovered it was out of space and the company was surprised. If you aren’t monitoring the hosting account, what are we paying you for? This would have been monitored and a warning sent out or some kind of WordPress feedback you were getting close to your limit like normal web hosting.

Well I could go on and on, but I think you get the idea. The idea is to help the customer, and this company was doing the opposite of that. They were hurting the customer with their ignorance and lack of knowledge. I won’t name the company because it will give them more advertising, but I will make sure that no one ever does business with them again that I am involved with. Business should make life easier, and if they aren’t experts, they need to be humble enough to admit it and tell people where to get the best service.

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