Tagged: customer service

iTouch? iPad? iInsane I tell you! (via Write Away)

Guy only gets service after writing a blog post after waiting 9 days.

(Update: Just to be fair, I should update this post. Ten minutes after I called Apple Store Malaysia, the outlet in BSC has been ringing my mobile non-stop. 24 missed called actually. I thought I let them wait a while, if I can wait for nine days, what is an hour to them? But this sms came: "This is a message from MacStudio regarding your iPod touch can be collected after 3 p.m. Please bring along your service requisition form." Eh, boleh pulak s … Read More

via Write Away

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Movie I reneted 3 months ago, keeps downloading…

This is another example of Apples great customer service. Guy has a problem downloading a movie and when he contacts Apple to fix it, they credit him the purchase.  Its true he didn’t get to watch his movie, but it wasn’t Apples fault he wasn’t able to watch it.  Or perhaps it was, but normally businesses try to blame the consumer if there is a problem.

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