There are many angry users on this thread. I would be angry too if I were paying for email. That is really poor customer service to do this and not communicate it with your user base. Thanks GuatamalaDoc!
Hi Everyone!
I’m just on the phone with Apple! They were very helpful!
(1) Uncheck SSL for Incoming and Outgoing Servers
(2) Change Incoming Port Server to 110
(3) Set Outgoing Port to Default
I’m really upset with Yahoo – That was VERY dirty! They stopped support Incoming Sockets – Not cool!
This is no surprise. AT&T has been lying to me all the time I have been a customer. They take money for phone service that doesn’t work. Find out more here.
Has anyone else gotten a phone call from H&R Block? It was interesting that it happened for the second time today. The first time I just ignored it and hung up. Their automated phone system doesn’t need to waste my limited minutes and time. The second time I clicked on 2 to speak to someone about the appointment for tomorrow at 10 on Valentines day. An appointment that I never made.
So I called H&R Block and told them that I didn’t make this appointment and didn’t appreciate being called. The customer service gentleman was nice and took my notes and information. I specifically didn’t sign any papers to share my information with others, and I know I didn’t agree to an appointment for the next year.
Generally, what do business think they can get away with by calling and telling people they have appointments with them? Why do they think that we are just going to roll over and show up?
I was video chatting with my friend who went to the same office last year and her phone rang. Guess what? It was the same automated call from H&R block! Why can’t they respect their customers?
One of the things I used to do for customers in the past is help them set up an internet connection. This was in the time of 56k modems and floppy disks. Not everyone had a CD drive. It was pretty simple, and often other issues would crop up as well.
One day I got a call from the ISP that I would often refer customers to. They had better customer service and rates so it was an easy decision. They said that one of their customers got a virus from using IRC and did I know anything about it? Actually I did, because I had gotten the same virus recently myself and it took some time to figure it out.
So I gave the solution to the ISP and then later asked what happened. They said that my solution had worked and their customer was very happy. Now of course they could have told the customer about me and I could have done the job and gotten paid. Sometimes though the relationship is more important than the money you might make. By doing that for them I showed that I appreciated what they had done for me. What did they do for me? They helped me if I had a problem with setup that I didn’t know how to solve. Ensuring that I had a happy customer.
It doesn’t matter who gets the credit, the money, or your time, but the most important thing to be concerned about is the relationship that you form. Sometimes the money doesn’t come at first, but eventually the rewards always appear.
![Yellow [Wednesday]](http://farm2.static.flickr.com/1198/543929112_3f9027572e_m.jpg "Yellow [Wednesday]")
