New equipment sometimes means hurt feelings

New equipment sometimes means hurt feelings.

Let me give you an example. I once worked at a company that was pretty cheap. They didn’t spend money on regularly refreshing their equipment, so it was years old and very slow.

One day I was asked to upgrade some people to have two monitors instead of a tiny 15 inch one they had. As I did this, many people asked me if they were getting a monitor. I said that I had a list and only the people on the list got one. So there were lots of hurt feelings because they didn’t feel important enough to get a second monitor.

So guess what? A few days later one of the older monitors breaks. Now in any other company this would be an opportunity to just upgrade it with the new larger monitor. However in this case the political climate was to get the permission of their manager so that any hurt feelings could be addressed before this was done. Interesting isn’t it? Normally you would just replace something that is broken and let people deal with it as best they can.

In one way this is nice. It is nice that a company is aware of peoples feelings. In another way this is kind of treating people like children. Children don’t have the emotional capability of regulating their feelings like adults show, so you have to treat them more gently than an adult.

Of course the next day the monitor got replaced. However I see this happen in every company. Once someone gets something, everyone else seems to need it too.

It is a fascinating thing to watch. The person with the broken monitor said how terrible it would be if her monitor broke. Now that it did, she seemed kind of upset and nervous about the attention she would attract. She did attract attention.

It is ok to have feelings at work. However if your neighbor gets a new monitor or whatever, it doesn’t mean that you are less valuable. It just means people make decisions for reasons we aren’t always aware of.

PDF’s not displaying on your iPhone or iPad?

Do you have PDF’s not displaying on your iPhone or iPad? I did, and here is the solution.

When you try to view these PDFS the application tells you that the PDF can’t be displayed. They are just fine when viewed on a Mac or Windows PC. It turns out that Adobe doesn’t want to change this behavior.

PDF's not displaying on your iPhone or iPad?If you download and try iOS PDF viewers to view these files nothing works. It will tell you on some of them that the file type is dynamic and can’t be viewed. Research shows that even 5 years ago, iOS pdf companies promised support but it still doesn’t exist 7 years later.

I did say there is a solution. It is not a great solution for an individual, but works for companies. You can buy Adobe Livecycle server and that will convert the file to a normal PDF. However this means that the special things that make that file dynamic no longer work. So if it is a form you can’t fill it out, and if it is a video or anything else, that won’t work. Not a real solution in my opinion.

For the average person using a remote access tool like LogMeIn is a better solution. Connecting to your laptop or desktop and using a supported program (Adobe Reader DC)  I think is the way to view these files. Not everyone has that option, so using a regular desktop is probably the best bet.

Apple makes proprietary decisions and it isn’t in the users best interests. In this case, Apples control of the iPhone and applications that can run on it force Adobe to make decisions like this. Also it doesn’t help that Adobe had not supported this configuration. It is hard to sell PDF everywhere when it isn’t true.

So what will happen to the PDF format? Things like this will cause people to go to other formats. I think that these decisions make it harder for people to trust PDF, so they move to databases. Well databases are the future. Welcome future!

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