Apple removing the headphone jack: Yes or no?

I have been reading opinions and thoughts about this big decision by Apple. I wanted to share my thoughts about it as well.

Apple has always required more money than a Windows user to use their products. In one way they are expensive, and in another way they are very cheap. Let me explain.

Apple removing the headphone jack: Yes or no?Their hardware tends to last a long time. Much longer than a typical windows computer. So for that reason they are cheaper. However getting software to work, and working with the latest Apple technologies usually requires a yearly investment. To me, Apple changing from the headphone jack is only surprising because they didn’t do it sooner.

I know that apple equipment is used by many musicians and creative people. However those niche market customers can easily afford adapters and probably already have them. I am generally in favor of Apple removing niche functionality if it allows lower prices or more rapid development. Apple has lowered prices in the last few years which is a good sign their strategy is working.

There is a cost for compatibility. Individual consumers don’t really appreciate it, but businesses love that Macs can be easily secured for privacy and data protection. Windows computers require additional software and management because of all the ports and connections they have. Compatibility for a business only creates complexity. In this sense, removing the analog audio out port is a great step forward hopefully for legal protection of music and video. Ultimately we should see that artists get higher payments from legal sales of their work.

The downside of course is that this now is digital and DRM can be difficult. Apple pioneered a DRM that was friendly, and for that we are all grateful. It was commonplace before the Apple Music store to find illegal pirated music and video content. It was so difficult to rip and manage music that third-party apps like WinAmp made its creator a millionaire because that addressed that need. I used that app and paid for it because it was so good and reliable in what it did. Legally copying music I owned.

I am not trying to justify Apples decision. I personally find it painful when they discontinue technologies because my customers find it difficult. When they removed the floppy drive, that was an extra cost for those customers. What it actually did however was prompt people to use better file storage like ZIP drives, and ultimately that was more cost-effective than floppies. I don’t like dongles, but on the other hand everyone appreciates Apple laptops becoming thinner and lighter. You can’t have everything. If we continue this drive to lighten and shrink our computers, at some point something has to give.

For me personally, I use headphones that have Bluetooth so the decision doesn’t affect me. Many people can’t afford the more expensive Bluetooth headphones, which some might say this decision is to bolster Apples own profit margin. Since Apple bought beats, some might conclude this is just an attempt to encourage hardware sales. I don’t know, but Apple has plenty of money so doing this just for that reason doesn’t seem likely. I think this decision just continues a long line of decisions on every mac about evaluating where the main audience is, and giving them only what they use and letting niche uses pay for things themselves.

How is listening to music a niche function for the iPhone? I think for Apple the iPhone represents a way to sell apps more than music. Jobs said that they make no profit on iTunes sales, which Apple said they make a small profit on years later. I think they did this just to keep rivals like Microsoft out of this business and to open a door to corporate acceptance of Apple products.

With all of the millions of iPhones that have been sold, Apple is probably worried about what they can offer to keep people buying them. If they can encourage people to buy wireless products like Bluetooth or wi-fi enabled headphones, this can be leveraged for other products like the laptop/desktop. I think they test things with one market segment like the Apple watch and if people respond they add that functionality to other products.

For example, the Apple watch showed a demo with the quick screen that was different from the iPhone. It was similar, but instead of trying to get all the functionality on one screen, the music player controls were broken into another screen. That is a slight refinement that we will probably see added to the next iPhone update. I think this kind of cross-pollination will occur more often if it increases sales.

Apple is probably giving customers what they need, not necessarily what they want. Does this mean you should buy it? It’s up to you how you spend your money.

Stories from My Past: You have a virus

I was working at a company once and my phone rang. The caller ID said “Tech Support” and the voice said “This is Raul from Microsoft Tech Support. We have determined there is a virus on your computer. I will connect to it and fix the problem.” This was a surprise since I had never gotten this kind of scam call before.

However I wanted to see how this worked so I played along. “Oh no! Really? My computer has a virus. I don’t want to lose anything. What do I have to do?” I asked in a concerned voice.

“No problem I can help make things better,” Raul said. “We just need to connect to your computer and if you go to http://join.me and put in the number I give you, I can connect to your computer.”

Stories from My Past: You have a virusAt that point we got disconnected because my phone had been having issues that the outsourced VOIP was addressing. Immediately I got a call back from Raul and he didn’t miss a beat. “Lets continue to go to that site.”

I thought this is interesting. Even when he is disconnected he calls back. So I thought I would test this. I said “Sure just wait a second while I save my files.” Then I hung up on him. He called back and acted as though nothing had happened.

Then he said that their system said I might immediately lose files if he didn’t connect right now, my phone acted up and disconnected him again. I thought certainty he isn’t going to call back. He did!

At this point it had taken some time and I had people to help. I told Raul that I was tired of my junky computer and I was going to just throw it away and buy a Mac and I didn’t need his services. I hung up and he didn’t call back.

One of the things that gave this scam away is that when I was talking to him I could hear the other agents in the background. It was obvious they were working from a call center hoping to prey on people’s ignorance. What also was a tip-off is that it claimed to be from Microsoft. Microsoft has never called me. It was also a sign when the caller ID said something other than Microsoft. Finally no company is going to remotely monitor your machine for free and offer to fix it for a fee.

Scammers want your money, but you are too smart to fall for this.

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