Stories from my Past: Bad news is sometimes good

One persons problem is another persons opportunity. This is made clear to me everyday.

One time I was consulting at a company that had been outsourced. Like always, this meant that they had a ton of unresolved issues. To fix some issues I rebooted one of the servers, and it didn’t come back up. The problem is that I did this late at night and I didn’t have access to the location where the server was to troubleshoot it.

Stories from my Past: Bad news is sometimes goodSo understandably when I started work the next day I was concerned. I had spoken with my contact at the company and he sent out another technician who lived closer to the location to look. It turns out that the server had a hardware failure, and that the company failed to act on the warning it was given by the staff there. Whenever you hear a very loud noise from the server room you should get your IT staff to look at it immediately.

Anyway, the bad news was that the server didn’t come up and it looked like I had caused the issue. Like I had made a mistake and shut down the server instead of rebooting it. When it turned out to be a hardware problem then it obviously wasn’t my fault. It was bad news, and I was sorry that it happened, but also good for me that it showed that it wasn’t my fault.

Many times IT get the blame of things that are not their fault. Sometimes we don’t get blamed for the things that we do. So on the whole, you just accept to take responsibility even if you didn’t cause it. I always tell my clients “It may not have been caused by me, but it will be fixed by me.” You can find a solution if you look hard enough.

Bad news is good when you can solve the problem. Then you truly show your value.

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