The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong by A.J. Adams â€” Reviews, Discussion, Bookclubs, Lists. This is the book of the famous website. I have been reading it lately because it is interesting. I sometimes see examples of these stories in my daily life.
I can understand why people feel frustrated but their solutions aren’t really considered. If you want to read some touching stories, do a search for “awesome”.