A tale of two Customer Service organizations

I bought some strawberries two weeks ago at the grocery store and they were inedible. Unfortunately the store had a 3 day policy and I tried them on the 4th day. So in order to not waste my money I contacted the company that packaged them to let them know that I had a problem and ask for a coupon. They never responded. So I will never buy any products from that company again.

 

A few days ago I bought some cheese that had a metallic taste to it so I called the company this morning to let them know. She called me 4 hours later and apologized and asked for my address to send me some coupons for it. That was fantastic.  If you ever can’t decide between Kraft and Dutch Farms choose Dutch Farms.