I use Feedly to read web feeds and I also shared that I switched email address recently. I thought I had gotten everything, but you don’t realize how many places you use your email as part of its functionality. So Feedly has a strange way to login, requiring a login from google/social media and not one of its own. I didn’t have google anymore, so I tried using my Microsoft credentials and it worked for a few days. However strangely Microsoft said that me logging in was suspicious and asked me to confirm my account using my old Gmail address. Well I couldn’t do this, but it helpful had a link to get help.
I followed the link and filled out the personal information it asked to verify who I was. Great! I was excited that they had been so proactive about making this form. I got the results back quickly for my efforts. I was told by Microsoft that I only had to reset my account using my original email, which I had said both in the email and in the logic of that choice that I didn’t have access to. Once again, a companies lack of desire to help its customers helps me decide that I no longer want to purchase or support Microsoft in any way, shape or form.
Easy decision. You don’t help your customers, you don’t deserve them.