WebEx not flexible enough? Try Adobe Connect.

Adobe Connect reseller says that this is the best virtual classroom product on the market. It’s very easy to use, and has strong integrations to 3rd-party products. This is a product with very deep capabilities; the design is modular and each module has its own learning curve which can be confusing for users.

I had a vendor who did some training with Adobe Connect and it was fantastic. Nothing to install and it was super easy and simple to connect. Everything is in Flash and it looks very nice. I have used WebEx and GotoMeeting and other conferencing software but this was full featured.

It has the ability to give lots of feedback to the presenter, to easily share video/audio, to collaborate with files, there is an option to either have a 100 user limit, or unlimited users, so many other features. What makes this even more neat is that with so many options you can control a web presentation in ways that other products don’t allow. Most web software like WebEx/GotoMeeting are set up to easily set up small meetings. However as your team increases, being able to control more aspects become crucial. The review below goes into why that may be important for you.

I know that most of the webex/web presentations were normally poor quality PowerPoint or Word file screen sharing. Adobe Connect is a lot more. It really represents what one day will be the standard for web conferencing. It does require a bit of work, but in some ways it is actually easier. For example you can have “permanent” rooms so you don’t have to set them up each time. Rather than ‘create’ a meeting, you can just click on a link and boom the meeting is started. Pretty neat huh?

Source: User Review: Adobe Connect: what “grown ups” choose

Fantastic Customer Service: ISOSTEEL

I have tried many different brands of water bottles that are spill proof, but most of them seem to fail and produce an off taste after use. Since I only drink filtered water this is puzzling, but I guess the rubber technology just isn’t up to snuff. If I am lucky I might get a few months of use before I have to ask for a replacement or just try another company. This time I had 5 months of use which is a record, but unfortunately the off-taste happened again. However their service was fantastic and I wanted to share.

When I called their customer service number I was met with a friendly voice and an eager “can do” mentality. Unlike the last water bottle company that did not offer replacements after 30 days, this guy not only offered to send a replacement, he even said that I would be given an upgraded model. I was thrilled. This guy doesn’t know me from Jack, and instead of grilling their customers and thinking they were lying, he believed me and asked only for me to return the defective item. Which I am only too happy to do so that they can determine what the problem was.

Good customer service is the only reason I buy something in the last decade. There is no point to buying cheap things when you spend more money to replace it. I have saved money with this strategy even if the initial price is higher. What is the most rewarding in this transaction is that they didn’t make me jump through silly hoops in order to help me. If a company asks me to jump through hoops I tell them that I will never buy their product again and I will warn others here to stay away from them.