iPhones and Cars not always easy

I have a customer who has an iPhone 6 Plus and a Lexus. She is loaded as you can tell. The problem is that since she updated to the latest iOS version the streaming no longer works on her car through USB. She doesn’t like to use Bluetooth because she is concerned about ionizing radiation. So that means she hasn’t been able to listen to her music. So I did many troubleshooting steps to fix this but nothing worked until yesterday.

Lexus automatically jumpI had: Gotten her a new phone since her old phone had other issues, restored iOS on it from scratch using iTunes, reset all the settings, done a hard reset, tried different apple cables, reset the car personal information, really everything that was out there. I was at the end of my rope. I didn’t know what else I could try. Just for fun I thought lets try downloading a song from the Apple iTunes store and see if it plays. I remembered having authentication problems with my first iPod device so I thought maybe it needs to authenticate somehow. So once I downloaded the song, the music that was on the iPhone in the Music app started playing! I was amazed. I tried her third party music streaming app and it worked too.

It has been a couple weeks and it seems to be working. If you can’t make your USB play or recognize your iPhone try it and let me know with the About Me page. Thanks!

Stories from my Past: Did you try rebooting it?

Most people who work in an office know the tired refrain from IT people: Did you reboot it? It is really amazing how often that advice works. I will share an example.

I had someone call in for help once and he said his computer couldn’t print. Ok that is a problem. He also shares that his neighbors computers can’t print either. Now it becomes a device or network issue, not a local computer problem. As he is talking I try to find out more details. It used to work on Thursday but it doesn’t work anymore. The printer was just installed a few weeks ago, so he thinks perhaps that has something to do with it. It doesn’t print anything so it’s not application or computer specific. I ask when the last time it was turned off and turned on. He pauses and thinks about it. He says “I didn’t know you had to restart it.” I said just humor me and let’s try restarting it.

So he restarts the printer. It takes a long time to restart which is typical because it is a huge multifunction business copier, scanner, printer machine. Which is probably why it doesn’t get restarted. Then he tries on the first computer to print. Success! He tries on the second. Success! He concludes that it must have needed to be restarted.

I ask him if he got the email I sent with 5 tips to keep computers working efficiently. He said he was out a few days last week. In that email I shared that things should be restarted when they have an issue. Its cheap, easy and might save a phone call to technical support. He promised to read it.

When you deal with computers sometimes the issue is very complex and requires a great deal of understanding to fix. Most of the time it just takes common sense, and a good troubleshooting methodology. As one of my former bosses said when he was hiring me “Can you do the job, it’s not rocket science.” Was that an insult or compliment?