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I helped my friend do his taxes and it was an amazing experience. He had gone to H&R Block last year which was so terrible I don’t want to recount it here. So I did some research for him and found that Jackson Hewitt seemed to have less complaints than other tax prep places. No one is perfect right?

So I went with my friend today and we were in and out in 45 minutes. It was amazing. There was no one else there and because he made an appointment he got $100 off the cost. If you just walk in you only get $50 off the cost. The person was knowledgeable and helpful, and she was the fastest person that has ever helped anyone with taxes I have seen. It took 45 minutes. I have done taxes all my life with H&R Block since they were the only tax prep place where I lived. I have seen CPA’s do taxes, and read reviews of other tax experiences. Getting in independent person is a hit/miss situation. This person was great.

So the bad news is that the tax person said that he owed $3500 in taxes. However she said that she would sent it to some specialists in Hewitt Jackson to double-check that everything was correct. He got a call later that day that they found something that he qualified for and it ended up that he was owed a small amount! I was so happy for him. As an older person with a limited income he really can use every penny he can get.

If H&R didn’t help you, perhaps its time to switch. I wish I had earlier.

I use Feedly to read web feeds and I also shared that I switched email address recently. I thought I had gotten everything, but you don’t realize how many places you use your email as part of its functionality. So Feedly has a strange way to login, requiring a login from google/social media and not one of its own. I didn’t have google anymore, so I tried using my Microsoft credentials and it worked for a few days. However strangely Microsoft said that me logging in was suspicious and asked me to confirm my account using my old Gmail address. Well I couldn’t do this, but it helpful had a link to get help.

I followed the link and filled out the personal information it asked to verify who I was. Great! I was excited that they had been so proactive about making this form. I got the results back quickly for my efforts. I was told by Microsoft that I only had to reset my account using my original email, which I had said both in the email and in the logic of that choice that I didn’t have access to. Once again, a companies lack of desire to help its customers helps me decide that I no longer want to purchase or support Microsoft in any way, shape or form.

Easy decision. You don’t help your customers, you don’t deserve them.