I have tried many different brands of water bottles that are spill proof, but most of them seem to fail and produce an off taste after use. Since I only drink filtered water this is puzzling, but I guess the rubber technology just isn’t up to snuff. If I am lucky I might get a few months of use before I have to ask for a replacement or just try another company. This time I had 5 months of use which is a record, but unfortunately the off-taste happened again. However their service was fantastic and I wanted to share.
When I called their customer service number I was met with a friendly voice and an eager “can do” mentality. Unlike the last water bottle company that did not offer replacements after 30 days, this guy not only offered to send a replacement, he even said that I would be given an upgraded model. I was thrilled. This guy doesn’t know me from Jack, and instead of grilling their customers and thinking they were lying, he believed me and asked only for me to return the defective item. Which I am only too happy to do so that they can determine what the problem was.
Good customer service is the only reason I buy something in the last decade. There is no point to buying cheap things when you spend more money to replace it. I have saved money with this strategy even if the initial price is higher. What is the most rewarding in this transaction is that they didn’t make me jump through silly hoops in order to help me. If a company asks me to jump through hoops I tell them that I will never buy their product again and I will warn others here to stay away from them.
We are surrounded by amazing people in our live aren’t we? Did you see that commercial where a woman with artificial legs talks about taking risks and living life? Or many other stories you hear of the things that people accomplish with no arms, legs or other body parts. I am frankly astounded with the courage that these people who have no margin for error show.
What is wonderful about amazing people besides the fact that they are awesome, is that they show us that the limitations we place on ourselves are illusions. I used to be very frustrated with a smart friend who had a menial job for his talents. I would encourage him and point out how smart he was, but he would downplay it and continue living a sheltered life. You can’t make someone see the truth no matter how much you want to. I have learned that people make their own choices in life and that is ok. People will do things that are not in their best interests, and you just have to accept that.
I see in my career in IT people doing things that are not optimal for their computer/life. I ask if they would like to learn a more efficient way. Often they listen and then tell me “Na, I’ll keep doing it the way I have been doing it.” People have a strong and irrational need to be “right” and do things the way they have always done things. It is strange that when presented with more efficient process, they want to be inefficient. I find that baffling.