It has been a long time decision, but today I said goodbye to Google and deleted my account with them. I no longer have a Gmail address, or any of the other older services I use to use. Why did I do this? For the reasons I list below.
- Privacy. Google just wouldn’t stop being creepy with peaking in and letting me know it was looking at me. I don’t need any company to scan every word of every email I ever send. It doesn’t matter that it is free, your privacy is worth something. I switched to Fastmail a week ago and it has been a pleasure to use. No ugly interface, no spam, and a very nice threaded interface with long email chains. Google has not grown past being an advertising company.
- Performance. Gmail was down several times in the past few years in comparison to services like Rackspace that were never down. When a lesser funded company does something better and more reliable than a bigger company, you have to ask yourself why? Because for Rackspace they need the revenue, while Google doesn’t get money from its services. If you don’t get money from services, then there is no motivation to have a good product.
- Quality. I said before that Gmail but all of google services are ugly. Plus they keep changing the interface and so you spend time learning where things are. This is not worth it to me. The fact is that time is money and you can’t waste your time and not feel frustrated by it. I never liked the fact that google had poor service for Gmail, and when customers had problems they basically had no one to turn to. I had several customers who were hacked in their Gmail so to me, this is no longer a quality solution. Even with dual authentication they got hacked, so they had to go to application level passwords. At that point its time to change to another provider since Gmail clearly doesn’t have it anymore.
- iOS support. Gmail had an iOS app that crashed on me many times, and was a battery hog. Since I am not using it anymore my battery life has increased. When a company only has to do things “good enough” then it is wasting everyone’s time by “competing”.
I will not be using any Google services, and with my use of AdBlock I won’t be supporting them anymore in any way. I am also going to test Safari/Firefox and compare them against google for performance, quality and use. It’s clear that Google now goes on my list of Brands to avoid.